Privacy Policy

Last updated: 7 November 2026

This policy explains what Moovli ("the app", "we") collects, why, and what control you have. The app is operated by Moovli, Jaffna, Sri Lanka.

Information we collect

Account details — your email address, and your name and profile picture if you sign in with Google. Provided by you when you create an account.
Your nickname, if you set one.
Fitness information you enter — your training goals, experience level, chosen muscle groups and training days, available equipment, the exercises you add, the sets, repetitions, weights and hold times you record, completed workouts and dates, and your body weight entries if you choose to log them.
Your age range (13–17, 18–64 or 65+), used to keep training and coaching suitable for your age.
Health-related answers — the cardio health questions (for example whether a doctor has diagnosed a heart condition, and whether you get symptoms such as chest pain or dizziness), if you use the check-in, how your muscles feel after training, and any sore or injured area you ask the app to plan around (the area, side, whether it is serious, and since when). They are used only to adjust your plan and are stored with your account; you can remove a sore area any time in Profile › Going easy on.
Anonymous usage counts — daily totals of things like workouts finished, exercises skipped or swapped, plan rebuilds, the general topic of coach questions (for example "technique" or "nutrition"), features and exercises people ask for that the app doesn't have yet (as short labels, like "nordic curl"), and whether coach answers were rated helpful. They contain no name, email, account id, text or health answers, and are used to improve the app's plans. You can switch them off in Profile › Share anonymous usage counts.
Chat messages you send to the in-app assistant.
Voice recordings, only if you are a Premium subscriber and hold the microphone to speak to the coach: the short clip is sent once to be turned into text and is then discarded; we do not keep it. In the free version your phone's own speech service turns speech into text and the app sends no audio.
Your network (IP) address, only when you use the assistant, to limit how many questions can be asked per day. It is stored with a daily counter and deleted automatically within 36 hours.
Reports you send us, if you report an assistant reply. These arrive as an email from your own email app and include the reply you reported.

We do not collect your contacts, photos, health-platform data, or files on your device. We ourselves do not collect your location or advertising identifiers; however, if you use the free version, Google AdMob does receive some of this data in order to serve ads — see Advertising below.

How your information is used

To create and secure your account.
To build and adjust your workouts, targets and progress graphs.
To sync your data across devices and restore it if you reinstall the app.
To answer your questions in the in-app assistant, and to prevent abuse of it.
To improve the app's plans and features, using only the anonymous usage counts.

We do not sell your information. We do not build advertising profiles ourselves, and none of the account, fitness or chat data above is shared with advertisers. Ads in the free version are served by Google AdMob using the data described under Advertising.

Service providers

Google Firebase (Authentication and Cloud Firestore) stores your account and workout data securely. Security rules restrict every record so it is readable and writable only by the signed-in account it belongs to.
Cloudflare hosts the service that passes assistant messages on, and stores the anonymous usage counts.
OpenRouter and the speech model provider it routes to (OpenAI's Whisper models) turn Premium voice requests into text. Only the clip and a list of exercise names from your plan are sent; we do not keep the clip.
Google AdMob serves the ads shown to users of the free version. See Advertising for what it collects. Premium subscribers see no ads.
OpenRouter and the AI model provider it routes to (for the coach, Anthropic's Claude models and, for everyday chat, Alibaba's Qwen models on providers that do not store or train on prompts; a chat may be processed by more than one of these providers) process your chat messages, and for Premium coaching (and a free user's one coach session, which includes the AI coach) a short summary of your plan, recent workouts, age range, any sore areas the plan is working around and the training facts you asked the coach to remember, in order to generate a reply. Your name, email and account id are not sent. We have disabled prompt logging and training options available to us. Please avoid sending personal or medical details in chat. So the free coach session is given once per phone, the app sends a scrambled form of the phone's app-specific Android ID with those messages; we store only a further salted hash of it, never the ID itself.

Data may be processed on servers outside Sri Lanka, including in the United States.

Advertising

If you use the free version of the app, it shows ads served by Google AdMob. Premium subscribers see no ads at all.

To show and measure those ads, AdMob may collect:

your device advertising ID;
approximate location, derived from your IP address;
device information; and
your interactions with the ads.

This data is handled by Google as described at How Google uses information from sites or apps that use our services.

If you are in the European Economic Area or the United Kingdom, you are asked for your consent before any personalised ads are shown. You can change that choice at any time in the app under Profile › Privacy choices.

On any device, you can also reset your advertising ID or opt out of personalised ads entirely in Android Settings › Google › Ads.

How long we keep it

Your data is kept while your account exists. When you delete your account it is removed from our database immediately; routine backups are overwritten within 30 days.

Your choices

Access and correct — view and edit your details in the Profile tab.
Delete — Profile → Delete account removes your account and data permanently. You can also request deletion by email; see the deletion page.
Usage counts — switch anonymous usage counts off at any time in the Profile tab.
Sign out at any time from the Profile tab.

Children

The app is not directed to children under 13, and we do not knowingly collect data from them. If you believe a child has created an account, contact us and we will remove it.

Health disclaimer

The app provides general fitness information only. It is not medical advice and does not replace a doctor, physiotherapist or qualified trainer. Consult a healthcare professional before starting any exercise programme, and stop exercising if you feel pain, dizziness or shortness of breath.

Security

Connections use HTTPS. Access to your data requires your signed-in account. No system is perfectly secure, but we take reasonable measures to protect your information.

Changes

If this policy changes materially we will update this page and change the date above. Use of the app is also subject to our Terms of Use.

Contact

Questions or requests: moovliapp@gmail.com